Understanding the charge on your card
The charge on your card has been made by Third Light Ltd in Cambridge UK. We act as a payment agent for a large number of online businesses, mainly in the photographic sector. We take online security seriously and it is unlikely your transaction is fraudulent. It is important to establish which business originated your transaction:
- Have you bought a print from a photo site recently?
Most transactions we handle relate to the purchase of a picture from an online photo gallery. Around the same time as you place your order, you are sent a receipt by email. This email contains a reference to 'WWW.3LPAY.COM'. Please search for this in your mail.
- Have you bought an electronic image download recently?
If you have purchased an image from an online image library, the payment may relate to this. You should have a receipt for the charge, sent by email.
Complaints/enquiries/refunds
Remember, we are a payment agent and you should be contacting the seller themselves. Here is how to do this:
- Please locate the receipt email (search for 'WWW.3LPAY.COM' in your emails)
- Note the order reference number contained in the message
- Reply to the email to contact the seller.
If there is a problem with your goods, the seller can help you directly.
Only in the case of a dispute, please contact us by email and quote your name and surname, the date of the transaction on your statement, the exact amount, the order reference from your receipt and your post code. Include any relevant correspondence with your seller. Do not send any details about your card - we do not need this information and you should not disclose it. The address to which you should send this information is support@thirdlight.com. Before you consider emailing us about this transaction, please make sure you have contacted the seller as suggested. Correspondence address: Third Light Ltd, St John's Innovation Centre, Cowley Road, Cambridge, CB4 0WS. Company registration number 04417540.